How to Make a Complaint
Any member of the public who wishes to lodge a complaint may do so by any of the following ways
• Visiting our offices/ nearest police stations
• Through letters to P.O Box 1880 -00200 Nairobi or bring in person.
• Through – email– info@iau.go.ke
• Social media – Twitter – @ IAU_Kenya
• ARIS (USSD *683#, SMS 40683, Toll Free Line 0800721230, Mobile App ARIS NPS & Web Form )
• Mobile +254 798474619
• WhatsApp ( Videos and Pictures) 0758729917
• Through the media e.g. TV, radio, Print media
Anonymous Reporting and Information System (ARIS)
ARIS is a web based system for receiving complaints against police officers launched on 9th November 2018. It enables a secure and confidential medium of reporting various incidences of police misconduct.
ARIS Reporting Channels
- USSD *683#
- SMS 40683
- Toll Free Line 0800721230
- Mobile App ARIS NPS
- Web Form