How to Make a Complaint

Any member of the public who wishes to lodge a complaint may do so by any of the following ways
Visiting our offices/ nearest police stations
Through letters to P.O Box 1880 -00200 Nairobi or bring in person.
Through – email–iau@nationalpolice.go.ke
Social media – Twitter – @ NPSOfficial_KE
ARIS (USSD *683#, SMS 40683, Toll Free Line 0800721230, Mobile App ARIS NPS & Web Form )
Mobile +254 798474619
WhatsApp ( Videos and Pictures) 0758729917
Through the media e.g. TV, radio, Print media

Anonymous Reporting and Information System (ARIS)

ARIS is a web based system for receiving complaints against police officers launched on 9th November 2018. It enables a secure and confidential medium of reporting various incidences of police misconduct.

ARIS Reporting Channels

  1. USSD *683#
  2. SMS 40683
  3. Toll Free Line 0800721230
  4. Mobile App ARIS NPS
  5. Web Form